Customers of present business world expect better quality goods and information in a fast and effortless mode. The main benefit of internet is that of speed and convenience. Hence e-business, which depends on the internet as the foundation for business transactions, can be very helpful to make a business more customer-friendly and customer oriented in addition to many other things as well, such as constructing a more competent exchange of information and/or products and services.

Customers require not be in the equivalent substantial place as an e-business and the trade of information and transactions may take place at any time, twenty-four seven a days a week and from any place in the whole world were Internet can easily accessible. A physical location is restricted by size and limited for many businesses and customers are also limited, while an online store has a international marketplace with full of customers and information seekers which are already waiting in line.

In e-business, there is frequently a decline in operating cost which is essential to complete conventional business events. Many traditional business approaches can be eliminated and replaced with electronic means, which are over and over again easier to carry out as well as easier on the note case. For example, compare the cost of sending out 100 direct mailings (paper, postage, staff and all), to sending out a bulk e-mail. Also think about the cost of paying rent at a physical location opposed to the cost of maintaining an online site.

Highly customizable services are available for e-business customers and communication is repeatedly more effective. There is far more flexibility, availability and faster response times with online support. For example, think about the speed of e-mail inquiries and live chat as conflicting to getting on the phone, particularly when that business is closed for the day. There is also a faster delivery phase with online sales, helping strengthen the customer/business connection. The internet is a influential channel for reaching new markets and communicating information to customers and partners. Having a better understanding of your customers will help to improve customer contentment.

The internet opens up a brand new marketplace to businesses moving online. Rivalry via the internet is growing as the internet itself grows and waiting too long to move online may cause you to lose your place in line completely. Easy right of entry to real time information is a most important benefit of the internet, enabling a company to give more competent and official information and helping to gain the competitive advantage over those that are not online.

Even though there are risks relate with e-business, as with most business pronouncement, there is also the risk linked with the failure to adapt to the changing times. Change is predictable in today’s marketplace and should be embraced with open arms and open sites.

MUHAMMAD WAHID

ID: 1184280

MIS 1-2012 Assignment 2